Tāmen hùxiāng shuō le jǐ jù kètàohuà jiù jìnrù zhèngtí le.
They exchanged a few pleasantries and then got to the point.
Tips
usage
客套 can function as a noun (pleasantries) or verb (to exchange pleasantries). 客套话 is the phrase 'polite small talk'. Saying 别客套 tells someone to drop the formalities and be natural.
