支行

Chinese banks have a tiered branch system: 总行 (zǒngháng, head office), 分行 (fēnháng, regional/provincial branch), 支行 (zhīháng, sub-branch), 营业网点 (yíngyè wǎngdiǎn, retail outlets). 支行 is the level where most retail customers actually walk in. Note 行 is read háng (not xíng) when it means a row, business, or bank.

Read 支行 as zhīháng, never zhīxíng. The 行 = háng / xíng split is one of the trickiest character readings: háng for businesses (银行 yínháng, 行业 hángyè) and rows; xíng for walking, behavior, OK (步行 bùxíng, 行为 xíngwéi, 不行 bùxíng).