人工客服

réngōngkèfú

noun

Meanings

1 human customer service agent
2 live agent (as opposed to chatbot)

Characters

Examples

请转人工客服。

Qǐng zhuǎn réngōng kèfú.

Please transfer me to a human agent.

人工客服都在忙,请稍候。

Réngōng kèfú dōu zài máng, qǐng shāo hòu.

All human agents are busy — please hold.

Tips

culture

"转人工" (switch to a human) has become a meme-level frustration phrase in China after chatbots took over frontline support. Some platforms deliberately bury the option, prompting "转人工" to be the first thing users frantically type.

Stroke Order

人 rén

工 gōng

客 kè

服 fú