人工客服

réngōng kèfú

noun

Meanings

1 human customer service agent
2 live agent (as opposed to chatbot)

Characters

Examples

HSK 5

请转人工客服。

Qǐng zhuǎn réngōng kèfú.

Please transfer me to a human agent.

HSK 7-9

人工客服都在忙,请稍候。

Réngōng kèfú dōu zài máng, qǐng shāohòu.

All human agents are busy - please hold.

Tips

culture

转人工 ('switch to a human') has become a meme-level frustration phrase in China after chatbots took over frontline support. Some platforms deliberately bury the option, prompting 转人工 to be the first thing users frantically type.

Stroke Order

人 rén

工 gōng

客 kè

服 fú